There is no "feeding of information."
If she wants to get a Tax ID - good!
If she wants to get certified organic - good!
If she wants to prove she is compliant with animal feed laws - good!
If she wants to send her food in for independent lab testing - good!
If she wants to improve her business practices to prevent issues for customers and herself in the future - good!
If she wants to see how many people are upset and asking for refunds - good!
In no way does pointing out the issues people are having HURT. It can only benefit.
There is no "feeding of information."
If she wants to get a Tax ID - good!
If she wants to get certified organic - good!
If she wants to prove she is compliant with animal feed laws - good!
If she wants to send her food in for independent lab testing - good!
If she wants to improve her business practices to prevent issues for customers and herself in the future - good!
If she wants to see how many people are upset and asking for refunds - good!
In no way does pointing out the issues people are having HURT. It can only benefit.
Well said... Businesses are full of surprises.
Think she (WD) sunk her teeth in too far, with unrealistic claims of her products to get business going, then became very overwhelmed when business spiked suddenly from promoting, and couldn't keep up, cut corners and hurt herself in process.
The potential is there to be a good business, but she has to follow procedures. Not steer around them. Right now she'll have very big upward battle to re-establish a customer base that will trust in the product. Not impossible, but a big public apology is needed, and lay down the terms to make it right with everyone. That's step number one. Then make products the way they are suppose to be. Doing it the right way.