Hi, This is another thread similar to a recent one called "Please Read." It is NOT meant to be a bashing thread, let's not name-and-shame. So there's a vendor, not one of our current vendors. I had an order placed on 7/5, today is 8/6. I sent a note asking for a full refund since the order is still showing unfulfilled and at this point I NEED the food. There was no response. None, zilch, nada. So I went online to go to paypal and start the refund process --- and i had an email stating that the product had shipped! I'm a little flabbergasted. If I (former violin shop owner) had shipped something several days AFTER a customer requested a refund, all manner of problems could happen. And probably would, knowing my luck. You and I both know the email was seen. Would you accept the package? Send another email? Other? It is worth noting that last time I got a "package shipped" notice from this vendor, it was 2-3 days before it really shipped.