Can still call and complain. FOR PEOPLE LIKE ME that would not have known better and whose parrots could have gotten sick.
So, I made a very large order of shelled nuts a few months back and noticed some discoloration with some of the almonds. At first I paid little attention and tossed them as I have never had a problem with this company. I happened to open a bag that was quite disgusting and I sent them an email asking what I was seeing as I know what it looked like. No reply. A week or two later I called. The lady discussed the possibility of what she called hull rot, saying it was a bad season. She said she would have someone more experienced call me back. Not twenty minutes later a women called me explaining that what I was seeing was dirt. They claim they "no longer bleach the shell". I explained very clearly that I was not buying that story and that most of the almonds looked as usual.... all except the fungus looking ones... She assured me it was not a fungus and asked me to crack open the nut a take a look. At this point I told her I did not care what the inside of the nut looked like as my bird would already have it in his mouth! There was no resolution and she told me if I ordered more, they would look the same.
Being me, I brought the nuts to my vet. My vet ran some tests and talked with a few "nut" friends. THEY HAVE MOLD!!!! I know three more bird people that have noticed this as well, be on the lookout if you order from this company. Of course I took a picture.
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My friend and I have notices this, as well. Done with their almonds. Lame answer from the Nut People. No offer of a refund or replacement with a different nut? BS.
sounds like there is noneWhere is their quality control!
This is so upsetting. We've been through Asper twice. Once compromised they're always at such a great risk to reactivate it.
