So true, which is why as a vendor, if you are using USPS, you MUST be certain to print your scan form and have it scanned. My carrier picks up packages everyday, they are in a single location with the scan form. If you take your packages to the post office, you need to provide the scan form and again make sure they scan it, which puts the package into the system. I also print my labels from USPS.com and click the box "Get track and confirm information via email". For every package I ship, I receive several emails telling me where it is, when it has arrived in the destination city, sorted and out for delivery.
I have had very few problems and not anywhere near the damage I was getting when I shipped exclusively with UPS. I swear they run over the box once or twice before they deliver it! LOL! Not just me either... I use 3 different Distributors that all ship via UPS, frequently my orders arrive with damaged merchandise. Thus, most of my packages go USPS, in most cases it is less expensive and I have yet to have merchandise arrive damaged.