I'm unhappy with some purchases from a vendor (not from AA)

[CrazyBirdChick]

I don't know whether or not I should mention the name of the company but some people will probably figure it out just by looking at the items. I have older versions of these things that were perfect so I didn't expect to be so dissapointed. And I thought this was usually a very reputable company so I'm pretty surprised.

I got a boing, a T swing, and D shaped swing . Two out of three have visible glue. And two out of three have wire showing that looks like unsafe metal.





Glue

Wire

More wire (blackish/blue)

More glue



Such a pain but I think I need to return everything. I'm just so dissapointed cause like I said, I have another D perch and T swing from them and they were absolutely perfect for atleast a couple of years. They're starting to frey a bit now cause Blu contantly jumps on and climbs them so I just wanted to replace them

 

[Mizzely]

That's super disappointing!! I wonder if COVID made them make changes that were less than ideal?

 

[QB1rd]

Would you mind sharing the name of the company, so newbies like me don't end up buying from them?

 

[CrazyBirdChick]

That's super disappointing!! I wonder if COVID made them make changes that were less than ideal?

That's definitely possible!

I am not sure what to say when I contact them. Do you think I should ask if it's possible to have someone thoroughly inspect a complete replacement? Would that even be possible? Or should I just ask for my money back?

Would you mind sharing the name of the company, so newbies like me don't end up buying from them?

I will private message you. If a mod tells me it's ok to say the company here then I'll tell every one.

 

[Mizzely]

It's fine to say the name

I would just bring up your concerns with the materials and craftsmanship used. If they offer a replacement, I would likely accept under the condition that if the next one also isn't up to your standards that you can still get a refund.

 

[CrazyBirdChick]

It's fine to say the name

I would just bring up your concerns with the materials and craftsmanship used. If they offer a replacement, I would likely accept under the condition that if the next one also isn't up to your standards that you can still get a refund.

Thank you Shawna. I will do that. The company is Planet pleasures. I ordered directly from them.

 

[Jan]

Email them and show them your images to show what you are disappointed about. That really is not good workmanship.

 

[CrazyBirdChick]

Email them and show them your images to show what you are disappointed about. That really is not good workmanship.

I'll do that later today and keep you guys posted. Thanks for the advice

 

[Danita]

If you ordered company direct, I wonder if the ones they have in stock are the ones that they wouldn't send to a distributer. I sell a lot of their toys and there has NEVER ever once been a toy I thought was poor. Maybe they took it from the seconds pile? That is not the norm for Planet Plesures, it has to be an error.

 

[CrazyBirdChick]

If you ordered company direct, I wonder if the ones they have in stock are the ones that they wouldn't send to a distributer. I sell a lot of their toys and there has NEVER ever once been a toy I thought was poor. Maybe they took it from the seconds pile? That is not the norm for Planet Plesures, it has to be an error.

One of the items I had before (the D perch) is one I got from you, and it's so much nicer! Truley a step up in quality and craftsmanship. I emailed them about 30 minutes ago so we'll see what they say.

 

[Shezbug]

Wow that’s super disappointing! I’ve only seen amazingly perfect craftsmanship from the stuff I’ve purchased.
I wonder what the heck happened for you to receive such poor quality product.

 

[CrazyBirdChick]

Wow that’s super disappointing! I’ve only seen amazingly perfect craftsmanship from the stuff I’ve purchased.
I wonder what the heck happened for you to receive such poor quality product.

I know, super disappointing! I can understand when 1 out of 3 turns out crappy by accident. But all 3?

 

[CrazyBirdChick]

I recieved a response-



Thank you for reaching out to us. I’m very sorry that we disappointed you.



We would like to make it right and replace your order. No need to return the other items.



Thank you again for your feedback.



Please let me know if you have any other questions or concerns.



Kind regards,



I'm very happy with that! Glad I don't have to trek over to the post office to return. Hopefully the next order will be the quality that's expected from planet pleasures.

 

[Shezbug]

I recieved a response-



Thank you for reaching out to us. I’m very sorry that we disappointed you.



We would like to make it right and replace your order. No need to return the other items.



Thank you again for your feedback.



Please let me know if you have any other questions or concerns.



Kind regards,



I'm very happy with that! Glad I don't have to trek over to the post office to return. Hopefully the next order will be the quality that's expected from planet pleasures.

That is awesome news!!

 

[Dartman]

Looks like they either got some seconds from whoever they get them from or if they make them a new employee was learning how to make them and didn't get them right but they accidentally got sent out. I'm glad they're stepping up for you.

 

[Jan]

Ok, that's good that they will replace but nevertheless, there is still glue throughout the rope on all their ones like that ... so I would think.

 

[CrazyBirdChick]

That is awesome news!!

Thanks! I'm happy it was so easy!

Looks like they either got some seconds from whoever they get them from or if they make them a new employee was learning how to make them and didn't get them right but they accidentally got sent out. I'm glad they're stepping up for you.

Thanks Terry! That very well could be an explanation. Guess we'll never know for sure what happened since they didn't say but hopefully it was just a once off thing.

Ok, that's good that they will replace but nevertheless, there is still glue throughout the rope on all their ones like that ... so I would think.

I was wondering if there's alot like that too. Maybe customers who have never bought from them before wouldn't know the difference so they hope it will pass, if that makes sense? Or maybe it's just the smaller ones? Cause the older ones I have are a little bigger so maybe they're made better? I guess we'll find out soon cause I'll keep you guys posted when I get my replacement.

I asked if it was possible to get a large t perch instead of the medium and told them I'd be happy to pay the difference but he said they already shipped my replacement because FedEx came for the day so I'm guessing my replacement was handpicked by the manager.

 

[Susan and Oliver]

Watch our for the wire on the boing...definitely not s/s. Looks like it's zinc coated. The rope is so loose the wire is out and available to chew on.

 

[CrazyBirdChick]

Watch our for the wire on the boing...definitely not s/s. Looks like it's zinc coated. The rope is so loose the wire is out and available to chew on.

Thank you for the warning! I definitely won't use it

 

[Muna]

Seems like I’m not the only one dealing with the glue issue (planet pleasure).
I placed two orders and received glue along with it (boings ropes etc)
Which made me stop purchasing from them. Very disappointed with their poor quality.