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I guess that grooming place has never seen a pelted coat (when the fur comes off all in one piece). I've seen much MUCH worse on labrador/poodle mixes. Shelties just have coarse fur (mostly near their rear) that a good dryer and brushing would take care of in a jiffy after a nice sudsy bath
I know! It doesn't just grow overnight! Even the "shepherd butt" as i like to call it shouldn't be shaved. uggh some people just shouldn't be groomers (and you're hearing that from a bather/brusher, who is by no means an expert). Anyone can groom a dog, but to do it correctly and know the breed is another matter entirely. I count my lucky stars the groomer I worked for knew her stuff.