- Joined
- 6/20/11
- Messages
- 165
- Real Name
- Michael & Shana
I have been shopping for a total kitchen make over for months and we were down to the models of appliances we wanted last week. Below is my email to prebuy shopping support/customer care about the interior of their microwave. Whirlpool is the parent company of several major appliance lines including Whirlpool, Maytag, Amana, Jenn-Air & KitchenAid. Please read my email to them and then read their response. I have no words to describe how I felt after waiting and reading their response:
My Email to them:
I am in the process of selecting new kitchen appliances for our kitchen remodel. We already have Whirlpool so I obviously went to you guys again first. I am interested in your OTR Microwaves but have a very important critical question that is ultimately a life or death situation. Your Microwaves state they have CleanRelease nonstick interiors. I need a 100% accurate answer to the following 2 questions:
1. Is the CleanRelease nonstick interior PFOA OR PTFE (Teflon) ?
2. What is the CleanRelease nonstick interior made of?
These questions are critical. We have many parrots in our home and heated PTFE/PFOA/ AKA "Teflon" fumes are one of the most deadly toxic substances to parrots in the home. It is probably equivalent to Cyanide in humans.
I will put my choices on hold until you get back to me. I hope you can be quick and accurate so we can move forward with the process of our kitchen renovation.
Thank you in advance for your assistance.
Michael
Here is their response:
Michael:
Thank you for contacting Whirlpool with your new product shopping questions! We appreciate your interest in our home appliances.
Unfortunately, we do not have any information on what the CleanRelease nonstick interior is made from or if it has Teflon in it.
If you wish to purchase an extended service plan agreement for any of your Whirlpool brand appliances, please do not hesitate to contact the Customer eXperience Center by phone for immediate support. Please have the complete appliance model and serial numbers readily available when calling to expedite your experience.
You are a valued customer and we appreciate your interest in Whirlpool appliances.
Did you know that Whirlpool offers a variety of accessories, cleaners, and installation items for our appliances? Information on our current line of appliance accessories is available on our website.
If you have any questions regarding a Whirlpool product, please feel free to call our toll-free number at (800) 253-1301. The Whirlpool Loyalty Team is available to assist you Monday through Friday from 8am-8pm EST.
Thank you,
e-Solutions Specialist
Whirlpool Customer eXperience Center
-----------------------------------------------
Seriously???? They (Whirlpool) Doesn't know what their product is made of? But they let me know I can buy an extended warranty? AND They tell me to contact them back if I have any questions?
That is SO CRAZY! We went a different direction and my Electrolux microwave, dishwasher and induction range will arrive soon as will our Samsung Food Gallery refrigerator. BUH BYE Whirlpool........
My Email to them:
I am in the process of selecting new kitchen appliances for our kitchen remodel. We already have Whirlpool so I obviously went to you guys again first. I am interested in your OTR Microwaves but have a very important critical question that is ultimately a life or death situation. Your Microwaves state they have CleanRelease nonstick interiors. I need a 100% accurate answer to the following 2 questions:
1. Is the CleanRelease nonstick interior PFOA OR PTFE (Teflon) ?
2. What is the CleanRelease nonstick interior made of?
These questions are critical. We have many parrots in our home and heated PTFE/PFOA/ AKA "Teflon" fumes are one of the most deadly toxic substances to parrots in the home. It is probably equivalent to Cyanide in humans.
I will put my choices on hold until you get back to me. I hope you can be quick and accurate so we can move forward with the process of our kitchen renovation.
Thank you in advance for your assistance.
Michael
Here is their response:
Michael:
Thank you for contacting Whirlpool with your new product shopping questions! We appreciate your interest in our home appliances.
Unfortunately, we do not have any information on what the CleanRelease nonstick interior is made from or if it has Teflon in it.
If you wish to purchase an extended service plan agreement for any of your Whirlpool brand appliances, please do not hesitate to contact the Customer eXperience Center by phone for immediate support. Please have the complete appliance model and serial numbers readily available when calling to expedite your experience.
You are a valued customer and we appreciate your interest in Whirlpool appliances.
Did you know that Whirlpool offers a variety of accessories, cleaners, and installation items for our appliances? Information on our current line of appliance accessories is available on our website.
If you have any questions regarding a Whirlpool product, please feel free to call our toll-free number at (800) 253-1301. The Whirlpool Loyalty Team is available to assist you Monday through Friday from 8am-8pm EST.
Thank you,
e-Solutions Specialist
Whirlpool Customer eXperience Center
-----------------------------------------------
Seriously???? They (Whirlpool) Doesn't know what their product is made of? But they let me know I can buy an extended warranty? AND They tell me to contact them back if I have any questions?
That is SO CRAZY! We went a different direction and my Electrolux microwave, dishwasher and induction range will arrive soon as will our Samsung Food Gallery refrigerator. BUH BYE Whirlpool........