My first cage i ever ordered came to me with a dent in the pull out Tray, i over looked it. Was no big deal to me. The second time i ordered in a cage i swore would be my last. I got the box's and they were badly damaged. After opening the boxes and looking into it, there was a lot of damage but not only that, There were parts missing, parts that didn't even belong to the cage i ordered! It was to the point i couldn't set the cage up at all. I emailed them, filled out a damage report and thought i'd be set. Recieved the replacement parts 2 weeks later free of charge only to find out i still didn't recieve all the parts i needed. Sent another email, which i politely explained i still didn't get all the parts i needed and sent off more pictures of the problem. Got a fairly snappy responce but i did get another package of parts after another 2 weeks. At this point i was a bit frustrated to spend good money on a cage and have all this trouble and a month to get it worked out. The Last box was still missing one part, but i was able to put the cage up. I emailed them once again and guess what, No reply. Its not shocking to say they went out of business. My other complaint on this is they just left the packages on the door step in the wide open. I know i live in a decent area but someone could have stole them. Wasn't very impressed with that
I finally got the nerve to order again 4 years later. This Time i ordered in a Aviary from Windy city parrot. First time ever ordering from them and i have to say, i was very impressed. I got 15% off as it was my first time ordering so that saved me $200 alone. I called to place my order. Had a bit of a issue with the rep i was walking to but she eventually put me on with the person i was emailing on regards to shipping & the actual owner of the site. Was very nice working with them. Was told NOT to Accept any damages as the cage was being shipped in perfect condition. I got the cage about 2 weeks after i ordered ( which is reasonable time) and the boxes were in perfect condition. Absolutely no problems at all. I was very impressed to say the lease.
I guess you just have to try to find info about the seller. I didn't really do much looking into the sellers before but i did a little for the aviary and i was pleased with what i saw. I've never ordered from ebay as of yet so i can't say much for there