What great customer service

[WingedVictory]

I have to give Avitech Exotic Birds - Supplies, Equipment and Nutritional Supplements for Birds!
a 5 star rating when it comes to customer service and shipping. I placed an order yesterday afternoon (Sunday), for a heat panel for one of our cages. I get a call at 7:45 this morning (Monday) and they said the heat panel is not in stock but the have the next size up, or wait until next Tuesday when they come in, I told them the larger one would work. They cancelled the first order and I placed a second when I hung up the phone. The second was larger due to the courtesy call on the phone. Within minutes I got an order conformation email and an hour later I got another email telling me the order was shipped and listed the UPS tracking number.

I have to say Avitech does an outstanding job!!

gary

 

[birdlvr466]

Wow Gary, that is great customer service. I am placing an order with them later today. Did my scouting around on their site yesterday.

 

[birdlover82]

That does sound like very good costumer service.
Oh I might have to order some candles from there. Have alot of nice holders but no good candles to burn in them.

 

[Kristy]

Thanks for the review Gary, glad to hear they are really on top of thier orders.

It was very nice they took care of the issue right away this morning.

 

[senorabarb]

I also checked out their candles.

 

[Birdlover]

That is great, always like to hear about who is doing a good job!!

 

[Birdiemarie]

Excellant! I moved this over to the Marketplace.

 

[Lynne]

I have ordered from them in the past...2 thumbs up!!

 

[Gen120]

wow, I might order some stuff from them also! Thanks for the review!

 

[PerfectlyParrot]

I have ordered from them also and have always been very pleased.

 

[birdlvr466]

I ordered last night after 9pm and had a shipping confirmation this morning before noon!

 

[Hankmacaw]

One more piece of information about Avitech is that the owners donate a lot, and I mean a lot, to bird rescue organizations. So what you buy from them is helping the birds in rescues and sanctuaries.

 

[birdlvr466]

Thanks for letting us know that ML. Even more good reason to support a store that is so supportive of their customers.