Hello! Ran across this thread while doing a Google search and felt I should reply. My name is Carol and I am the owner of the website The Laughing Parrot. We offer one-of-a-kind, parrot tested and approved toys as well as toys, perches, treats and accessories from other well known manufacturers. Our address & phone number are not listed in any general area of the website because we do not have a retail store front. We are an internet based business only. In addition, we do not have a phone staff to answer the multitude of calls that would come in from salesmen if the phone number were readily available. We really prefer orders come through the website shopping cart rather than over the phone as credit card information is much safer when supplied via the secure shopping cart than it is over the phone. On the navigation bar of the website, if you click on "Email Us" you can email me directly with any questions or concerns you might have. Occasionally customers prefer to pay by check rather than credit card or PayPal, in which case they choose "offline order" at checkout. A printable form which lists the address and phone number at the top is then supplied for mailing with check or money order.