ThatDarnBird
Rollerblading along the road
- Joined
- 10/16/09
- Messages
- 1,274
My tiels unexpectedly started mating last week. As soon as I saw them getting nesty I ordered 6 plastic cockatiel eggs from www.birdsupplynh.com . The order shipped out fine. The problem is USPS lost the package. I alerted the company right away to the problem and the fact I had already been down the post office to see if we could find the package (the PO can't find it, said they'd look more) and let them know I do need those eggs very soon but I would give the PO a couple more days to find the package. They replied (calling me by an incorrect name!) for me to let them know because it takes time for the USPS to process their insurance claim. It's now two days later and no package, I've talked to my postal carrier personally and he said he never had it (the tracking said 'out for delivery' on Saturday). I can't wait the 15 days the USPS requires for the company to submit their claim. I've emailed again asking if they could resend the shipment and again restated that I need those eggs, probably by the end of this week. That was 5 hours ago and they still haven't got back to me. If I'm going to have the eggs in time they need to send them out now, today, and since it's already after hours in NH I'm guessing they don't intend to do it.
I don't blame this company for the mail losing the package but this is time sensitive and they are not showing any concern that I'm being left in a lurch. I'm not impressed with the customer service here.
I don't blame this company for the mail losing the package but this is time sensitive and they are not showing any concern that I'm being left in a lurch. I'm not impressed with the customer service here.