Not making excuses for different hospitals.... but I want to gently add that veterinary hospitals are still slammed right now and the majority are severely understaffed due to losses from burnout and a lack of people entering the field to fill those jobs. Try not to take it as a reflection of the staff and how much they care about patients. You can also have your vet reach out to them for a referral and see if they need that first? The good thing is that Max is stable and has a good vet to help manage him while you figure out the referral process.
Again I don't know the situations at these specific hospitals but I can tell you where I am the caseload is enormous and sometimes there just aren't enough hours in the day or people on the clinic floor and we have to choose between going through voicemails and managing patients and appointments that are in the hospital. It's tremendously frustrating and unfortunately there's not a good solution to the problem... and it's hard when you're trying just to get scheduled and feel like you're hitting a wall. I promise that they do care.
The facility in question has a poor review history, even with BBB, that dates before this current staffing crisis. We reached out 3 times since Tuesday and my Vet reached out as well. I'm sure they are awesome once you get in the door, but like everything in life, there is always a group that is disappointing, not everyone or every business can be the best! Thankful for us, we have other options to consider.
but anything for the blue brat...
