I don't know why she hasn't been back to update us, but I am friends with Cynthia on FB, and I saw where the maintenance man cut a hole at the BOTTOM of the floor by the baseboard, and there was the Budgie! All good, thank God. I didn't want to leave ya'll hanging here! I guess when she went in the hole near the top of the ceiling, she then fell to the bottom, poor baby. The OP has put duct tape over the hole until maintenance patches it up with drywall.