No, I have no clue what your history is or from where you come.
If it's a customer service issue, I can assure you that we go out of our way to make it right. We are a Mom & Pops (mostly Mom -- hubby has a 'real' job) operation and don't have the resources the big guys have. However, we go the extra mile for our customers, donate our proceeds to assist birds in rescue/sanctuary and won't sell anything we won't use ourselves. We will happily work to get anything you want, even if we don't carry it.
If we can't fill an order (product broken, etc.) we refund, back order, drop ship, whatever you want us to do.
The downside is that we take vacations (like now) and you have to wait. I make all our Avian Antics toys myself, by hand and when we have Sales/Promotions it can sometimes take 2-3 weeks to get your order... these sales/promos will often deplete my stock and then I have to make additional toys to fill orders.
I believe that you will be happy with the quality of our toys, our prices and our customer service.
If it's a customer service issue, I can assure you that we go out of our way to make it right. We are a Mom & Pops (mostly Mom -- hubby has a 'real' job) operation and don't have the resources the big guys have. However, we go the extra mile for our customers, donate our proceeds to assist birds in rescue/sanctuary and won't sell anything we won't use ourselves. We will happily work to get anything you want, even if we don't carry it.
If we can't fill an order (product broken, etc.) we refund, back order, drop ship, whatever you want us to do.
The downside is that we take vacations (like now) and you have to wait. I make all our Avian Antics toys myself, by hand and when we have Sales/Promotions it can sometimes take 2-3 weeks to get your order... these sales/promos will often deplete my stock and then I have to make additional toys to fill orders.
I believe that you will be happy with the quality of our toys, our prices and our customer service.
That sounds bad, but are you aware of our "history" where we came from ??
Not a picnic.