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Vendor Etiquette?
- Thread starter finchly
- Start date
- Status
Shot you a pm name doesn't appear sorry
Beautiful words of wisdom my friend.
Good!! We need that.
How terribly sad! I ranted a lot through out this thread, expressed anger, and not nice posts, all because my birds were getting sick. I recognized it right away. Vet confirmed it with blood tests.... food related. My birds were sluggish, sleeping far more than usual, and drinking a lot more water. Always thirsty. That was the red flag for me. Salt!!! Salt additives. Ingredients that fall under sodium. That creates thirst!!! Along with added sugar in products.
But they were about 95 % on that vendors diet of food. They were getting dry skin, irritating sores...
Last few days after they have spent last 15 days being back on my diet, they began looking like their old self again.
It literally scared the crap out of me seeing them hurting from what was thought by us all as good food from that vendor. How stupid stuipid stupid I was.
- Joined
- 6/27/15
- Messages
- 1,641
Thank you!
This is what I wrote:
WD This online food company, I'm asking that if anyone here has bought this food for your cockatiel, PLEASE STOP!!!!! This food has been found to contain larvae from moths, possible mold, webbing from either spiders or moths, foreign objects, such plastic string bits of ground plastic. She is not refunding purchases either previously ordered or outstanding orders. She is NOT what she says she is. She is scam artist with long history of ripping people OFF.
If you fed this to your birds, please take them to a avian veterinarian asap. I'm trying to warn a bird owners. Thank you
Part 2 : I need to add one more thing: there has been possible reported deaths from this food. She sells online and at bird shows in and near Michigan plus online. She is NOT avian nutritionist as claimed. She is adding great amounts of salt and sugar to her foods. She claimed to be 100% certified organic but has NO licence filed with the USDA. She is using wally world products that are NOT organic and the cheapest at that. She is fraud, a scammer, and most all a piece of work. If you have bought anything from her STOP USING IT, get your bird to avian veterinarian asap. Do complete blood work including blood sugar, liver and kidney values. THANK YOU AGAIN FOR READING THIS IS VERY IMPORTANT INFORMATION.
WD This online food company, I'm asking that if anyone here has bought this food for your cockatiel, PLEASE STOP!!!!! This food has been found to contain larvae from moths, possible mold, webbing from either spiders or moths, foreign objects, such plastic string bits of ground plastic. She is not refunding purchases either previously ordered or outstanding orders. She is NOT what she says she is. She is scam artist with long history of ripping people OFF.
If you fed this to your birds, please take them to a avian veterinarian asap. I'm trying to warn a bird owners. Thank you
Part 2 : I need to add one more thing: there has been possible reported deaths from this food. She sells online and at bird shows in and near Michigan plus online. She is NOT avian nutritionist as claimed. She is adding great amounts of salt and sugar to her foods. She claimed to be 100% certified organic but has NO licence filed with the USDA. She is using wally world products that are NOT organic and the cheapest at that. She is fraud, a scammer, and most all a piece of work. If you have bought anything from her STOP USING IT, get your bird to avian veterinarian asap. Do complete blood work including blood sugar, liver and kidney values. THANK YOU AGAIN FOR READING THIS IS VERY IMPORTANT INFORMATION.
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HappyWingsSanc
Strolling the yard
- Joined
- 8/9/19
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- 75
- Real Name
- Tanya
Looks like we are now able to file a claim or report a scam via BBB. Note: BBB advises that they are NOT an accredited company. For anyone who has experienced issues, here's another opportunity to let the officials know!
Unapproved Vendor's Dailies | Better Business Bureau® Profile
Unapproved Vendor's Dailies | Better Business Bureau® Profile
I can't seem to access the link, 403. Maybe the others will have better luck?
@HappyWingsSanc I can't find it either
Mizzely
Lil Monsters Bird Toys
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Hmm weird I can see it.
I found it took some scanning with my phone.
- Joined
- 10/22/09
- Messages
- 5,041
We’ll just assume you like everything until your button is found!
I’m sorry to read you’re having issues too. I hope all your birds are alright.
Left a review on BBB website.
Eta POSTED
Eta POSTED
Last edited:
In IL is anybody google guide????
Mockinbirdiva
Cruising the avenue
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Got my refunds!!!!! 
YAY @Mockinbirdiva took her long enough ,jeeeeeezz .
Mockinbirdiva
Cruising the avenue
Avenue Veteran
Celebirdy of the Month
Mayor of the Avenue
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Considering I paid for my first order June 30 and the second order July 7.... waited all that time. I wrote her and asked for my refund August 10th and opened a dispute with the credit card company the same day. I expected a longer wait for my refund since I didn't hear back after the second note so I'm very happy I got my refund in ten days since the CC company told me it could take up to 90 days. So glad to be done with that!
Beasley
Rollerblading along the road
@finchly thank you for starting this, it takes grit to be the one to say something. I am so proud of you and of AA for everyone’s amazing response and community call to action! I love this community and am so blessed with this presence in my life. Thank you all!
I am so sorry to all who have lost loved ones, who are watching their health suffer, and to those who have lost resources and sleep over this nightmare. I am shocked, heartbroken, furious, and disappointed by this situation. I was not personally involved, but as an AA member, I am by association and by winged heart. This is unacceptable and I would like to help.
If you are anticipating arrival of a package you do not want, you can leave a message for your postal officer that any/all packages from WD are refused. Alternatively, you may return refused packages to the post office to be returned to sender.
If you want to return an order but have not done so due to the vendor’s exhibited behavior of purchasing a shipping label upon receipt of a return request:
-Take screenshots of your order status page clearly showing date and time of pre-return request unfulfilled order status.
-Submit return request, do not ask questions, make statements e.g. I am requesting cancellation of my July 1 order no. X, unfulfilled as of August 19. For your records I have submitted screenshots of unfulfilled order status as of August 19 11:49 am. (See attached screenshots) Do not purchase shipping labels upon receipt of this correspondence, the purchase agreement has been canceled and a full refund is promptly expected.
-Save all correspondence. Take additional date and time stamped screenshots to monitor the order status page in the event the vendor resorts to fraudulent activity.
These records will assist you in the return claims process should you be forced down that road.
BBB is not an insurance agency, they are a sales company. They are not affiliated with, nor are they, a governmental agency.
The only thing everyone will require is proof. Keep everything; all correspondence, screenshots of things that are subject to change or alterations. I personally keep all correspondence to mediums that provide written, time and date stamped transcripts.
The follow up email is your friend. e.g. attn WD, this is a confirmation email to verify cancellation of my unfulfilled July 1 order no. X. Cancellation request CC’d below for your review. Again, do not purchase shipping labels or attempt to ship unfulfilled order no. X, the purchase agreement is void and a full refund is promptly expected.
For those who must make phone calls, download a call recording app, record and save all telephone conversations. this is your opening:
You: who am I speaking to?
Person: states name
You: thank you name. I’d like to let you know this call is being recorded for security purposes.
-The laws require only that all parties be notified of recorded calls. If the person you are speaking to transfers the call or another person gets on the line, you must repeat: I’d like to let you know the call is being recorded for security purposes.
-Take notes during your phone calls, where possible send a follow up email detailing what was just said in your phone call. e.g. attn vendor, I spoke with name today August 18 and verified my cancellation regarding order no. X. I look forward to receipt of the full refund amount of $xxx.xx
I spoke with a criminal defense attorney regarding this issue, their advice was for all affected parties to band together as a single party (Victims) and send notifications to the attorneys general of WI and IL detailing the fraud allegations. Though there are other applicable charges, per attorney, fraud will get their attention. When you contact the attorneys general, make sure you cc both on all correspondence so that from day one they are brought together and know to work with each other in the pursuit of criminal charges.
With attorneys, credit card claims, vendor, etc. record everything, take notes, send follow ups, save everything.
I believe in you, I believe in us, we can do this!
Again, I am so sorry to all who have been affected by this situation. Your loss is our loss, your pain is our pain. AA Strong!
I am so sorry to all who have lost loved ones, who are watching their health suffer, and to those who have lost resources and sleep over this nightmare. I am shocked, heartbroken, furious, and disappointed by this situation. I was not personally involved, but as an AA member, I am by association and by winged heart. This is unacceptable and I would like to help.
If you are anticipating arrival of a package you do not want, you can leave a message for your postal officer that any/all packages from WD are refused. Alternatively, you may return refused packages to the post office to be returned to sender.
If you want to return an order but have not done so due to the vendor’s exhibited behavior of purchasing a shipping label upon receipt of a return request:
-Take screenshots of your order status page clearly showing date and time of pre-return request unfulfilled order status.
-Submit return request, do not ask questions, make statements e.g. I am requesting cancellation of my July 1 order no. X, unfulfilled as of August 19. For your records I have submitted screenshots of unfulfilled order status as of August 19 11:49 am. (See attached screenshots) Do not purchase shipping labels upon receipt of this correspondence, the purchase agreement has been canceled and a full refund is promptly expected.
-Save all correspondence. Take additional date and time stamped screenshots to monitor the order status page in the event the vendor resorts to fraudulent activity.
These records will assist you in the return claims process should you be forced down that road.
BBB is not an insurance agency, they are a sales company. They are not affiliated with, nor are they, a governmental agency.
The only thing everyone will require is proof. Keep everything; all correspondence, screenshots of things that are subject to change or alterations. I personally keep all correspondence to mediums that provide written, time and date stamped transcripts.
The follow up email is your friend. e.g. attn WD, this is a confirmation email to verify cancellation of my unfulfilled July 1 order no. X. Cancellation request CC’d below for your review. Again, do not purchase shipping labels or attempt to ship unfulfilled order no. X, the purchase agreement is void and a full refund is promptly expected.
For those who must make phone calls, download a call recording app, record and save all telephone conversations. this is your opening:
You: who am I speaking to?
Person: states name
You: thank you name. I’d like to let you know this call is being recorded for security purposes.
-The laws require only that all parties be notified of recorded calls. If the person you are speaking to transfers the call or another person gets on the line, you must repeat: I’d like to let you know the call is being recorded for security purposes.
-Take notes during your phone calls, where possible send a follow up email detailing what was just said in your phone call. e.g. attn vendor, I spoke with name today August 18 and verified my cancellation regarding order no. X. I look forward to receipt of the full refund amount of $xxx.xx
I spoke with a criminal defense attorney regarding this issue, their advice was for all affected parties to band together as a single party (Victims) and send notifications to the attorneys general of WI and IL detailing the fraud allegations. Though there are other applicable charges, per attorney, fraud will get their attention. When you contact the attorneys general, make sure you cc both on all correspondence so that from day one they are brought together and know to work with each other in the pursuit of criminal charges.
With attorneys, credit card claims, vendor, etc. record everything, take notes, send follow ups, save everything.
I believe in you, I believe in us, we can do this!
Again, I am so sorry to all who have been affected by this situation. Your loss is our loss, your pain is our pain. AA Strong!
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