Order problem from Chasing Enrichment

[Anneka]

I placed my order during the first week of September. My order is still not here.
The shop didn’t reply to my two emails nor to a private message via Facebook.
I think I need to open Paypal case, huh? since it’s been 2 months!

 

[Sarahmoluccan]

Yeah two month is too long to wait IMO. I'd talk to PayPal if I was you. Especially since you've already tried to resolve this with them but got no answer. It's possible it got lost in the mail or something. But they should have emailed you back regardless. Good luck with it. I hope you get your money or your order

 

[Sarahmoluccan]

I was just on their site and read this:


"Due to my upcoming wedding in October and a few recent family emergencies, order trnaround is currenly at 3-4 weeks. Rest assured I am working very hard to get orders placed before September 20 (the real cut off was the 8th, but I extended it to accomodate a few customers) shipped before we leave for our wedding and honeymoon. Orders placed September 21 or after may not ship until we return the week of October 23. Shiping will not be possible from October 12-23. Also due to the overwhelming number of orders I am unable to return emails as I am focusing all of my spare time on order fulfilllment. Thank you for your understanding and support!"

So that explains some of it. But since you ordered the beginning of September and it's now November it still seems fishy to me. Personally I think she should shut down the store until she gets caught up with her orders.

 

[MommyBird]

I did eventually get my order, but it took longer than I expected (probably the wedding thing).
I'm not on facebook but I sent an email, which nobody replied to.
You've been waiting more than long enough.

 

[Danita]

I just looked at her Facebook page, she responds within an hour it says and her last post was 13 hours ago.
Go post on there "Where's my order" and she will respond for sure.

 

[Danita]

I just looked at her stuff. I think the girl used to belong here, she ordered a huge order from me and never paid
Her toys look like Dawn's

 

[Mizzely]

I placed an order mid August with her. She finally made a shipping label Nov 3rd. Hasn't actually shipped though. I did see this last night:

She stopped responding to me on Facebook.

 

[jmfleish]

I can't remember when I ordered but I did get my stuff...I have a thread around here somewhere. It does sound like she's incredibly busy but I would think she would at least answer email.

There was a time when the Alex toy came out when we were literally two months behind in orders because the Alex toy was featured in Bird Talk and we got hit from every direction but we answered all email and tried to let everyone know what was happening. That was an incredibly insane time in my life that I never want to repeat!

 

[DQTimnehs]

I just looked at her stuff. I think the girl used to belong here, she ordered a huge order from me and never paid
Her toys look like Dawn's

Wow! Did she get the order?

 

[Danita]

If you are behind. You have to at least answer emails.
When I get the Where’s my order? Emails, my heart sinks, I feel so bad.

 

[Danita]

Wow! Did she get the order?

No. I made it all for her on a layaway. She never responded to emails. Not once.

 

[DQTimnehs]

No. I made it all for her on a layaway. She never responded to emails. Not once.

Ok well at least you weren't out the toys, but still rude of her!

 

[DQTimnehs]

If you are behind. You have to at least answer emails.
When I get the Where’s my order? Emails, my heart sinks, I feel so bad.

Yes, she's obviously in way over her head! Wedding, baby, orders falling further and further behind and can't even respond to emails! Not much of a future for her business, I'm afraid.

 

[jmfleish]

If you are behind. You have to at least answer emails.
When I get the Where’s my order? Emails, my heart sinks, I feel so bad.

Yep, when you get that far behind, it's really hard...never want to be there again...EVER!

 

[jmfleish]

Yes, she's obviously in way over her head! Wedding, baby, orders falling further and further behind and can't even respond to emails! Not much of a future for her business, I'm afraid.

People seem to love her toys. They are cute and inexpensive but they don't stand up to my medium sized birds...they lasted about 10 minutes in my house with everyone but my Ekkies who still have a totally in tact toy because they are LAZY! I didn't even bother giving any to the Pinksters....all they had to do is look at them and they would be gone. My greys loved them but demolished them. I can see how smaller birds who weren't destructive would enjoy them.

 

[Princessbella]

Unfortunately, this is not uncommon with a one person business. Life gets in the way and customers suffer. It happens quite a bit in the yarn dyeing community. A talented dyer gets too overwhelmed and starts ignoring complaints. The Paypal window is 180 days and if this girl is anything like the dyers, I would take advantage of it. I hate to say it but this is why any toy I buy is one I can see or one that comes from this website because there are so many creative people on here and because this board is so well run.

 

[Distaff]

Totally irresponsible on her part.

I've ordered from a young couple when they recently had a baby, and they handled it professionally. They made it clear on the site that there would be delays, gave their best estimate for when they would catch up, and they kept in contact re. the order.

 

[Danita]

People seem to love her toys. They are cute and inexpensive but they don't stand up to my medium sized birds...they lasted about 10 minutes in my house with everyone but my Ekkies who still have a totally in tact toy because they are LAZY! I didn't even bother giving any to the Pinksters....all they had to do is look at them and they would be gone. My greys loved them but demolished them. I can see how smaller birds who weren't destructive would enjoy them.

Looks like everything is way too cheap.
Cheap -> lots of orders -> too busy stressed out -> it dawns on you you aren't making money -> closes.

If you get in over your head, it is hard to come out of it. I find if I have a sale, it isn't good for my business at all I get too many orders, my turn around takes forever, I lose customers or have unhappy ones. Not worth it!

 

[Mizzely]

Even having an auto response like "Hi, this is where I currently am at with orders" would be better than nothing at all :/

 

[Parrot Hotel & Shop]

Love her toys....but yes she should be at least responding to messages or have an updated message on her website. Falling behind is super overwhelming - I try to ship out within the week they are received but sometimes it's just not possible. Quite a few bird business vendors also work full time jobs which makes it especially difficult. So we do the best that we can, working late into the evening or on weekends