Name and website of store: Spark Parts Laurie What type of store? Bird Toy Parts and Sugar Glider Toy Parts and Toys. We are building a wide selection of toy parts including our own homemade wood parts. Safety is our prime concern. All our softwood toy parts are cut by my husband. We color all of it with food coloring in our six signature colors. Are you able to do custom orders? It never hurts to ask Where is the store located? Do you ship internationally? I am located in Texas. I ship to the US and Canada. How are items stored prior to purchase? Bird Free, Smoke Free, Pet Free! My living space, toy storage space and workspace are 100% bird free. Full disclosure, I do have birds in the building but they are in a completely separate physical space and separate air space from my living and work space. Their area does not even share ventilation, heating or A/C with the rest of the building. I also take precautions, such as changing shoes and washing hands, to prevent cross contamination between my flock and yours. What is your return policy? I do not accept returns. Once an item leaves it doesn't come back. If there is a problem with an item please contact me so that we can address the problem and try to resolve it. This policy is for the safety of my birds and yours. You can be sure that you will always receive a new item not a return from another customer. Shipping options? I ship using the US postal service. If FedEx is less expensive I may choose to ship with them. sales/specials/comments? I offer low prices every day, but who doesn't love a discount? I include special offers with each order and will offer sales and specials from time to time so be sure to watch for them. Spark Parts shares a Facebook Page with The Best Bird Toys, my other shop, so like our page and you'll get info and news for both shops.