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Pictures Lafeber does it again

Discussion in 'Feathered Food Court' started by iamwhoiam, 6/14/19 at 6:12 PM.

  1. iamwhoiam

    iamwhoiam Joyriding the Neighborhood Celebirdy of the Month Mayor of the Avenue Avenue Spotlight Award Avenue Veteran

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    When I received two bags of parrot popcorn with a shorter than usual expiration date I first contacted the vendor and the rep told me nothing could be done because the expiration date had not been reached. Contacted Lafeber, rep told me to email photos which I did and I was sent 2 replacement bags.

    Received a 3 lb. bag of Senior Nutriberries with at least 1/3rd of nutriberries broken apart into crumbs. Contacted Lafeber, was told to email photos of contents, UPC code and expiration date which I did. Received this reply:
    Thank you for your phone call and sending over these photos. I'm sorry you are experiencing problems with our products.
    I'll get a replacement set up for you and you can expect that in the next week or so.
    Thank you again, and please let me know if you need anything else.

    Best wishes,

    Customer Service Associates
    Lafeber Company 815-888-4040 Lafeber.com
    EmerAid LLC 815466-8040 EmerAid.com
    Lafeber.com/Vet
    Fax 815-888-4042

    I'm very appreciative of the excellent customer support.

    nb 2.jpg

     
  2. rockoko

    rockoko Squawk and Meow! Celebirdy of the Month Mayor of the Avenue Avenue Spotlight Award Avenue Veteran I Can't Stop Posting!

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    That’s great news about the replacements! Sheesh that’s a lot of crumbs!
     
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  3. iamwhoiam

    iamwhoiam Joyriding the Neighborhood Celebirdy of the Month Mayor of the Avenue Avenue Spotlight Award Avenue Veteran

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    I was surprised to see that. I can understand a small amount of crumbs but not that much.
     
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  4. finchly

    finchly Biking along the boulevard Mayor of the Avenue Avenue Spotlight Award Avenue Veteran

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    Wow! Good that you followed up and great that they will make it right.
     
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  5. Mockinbirdiva

    Mockinbirdiva Rollerblading along the road Celebirdy of the Month Avenue Spotlight Award Avenue Veteran

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    They sound like an upstanding company.... Good for them! And good for you!
     
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  6. Karen

    Karen Rollerblading along the road Avenue Veteran

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    I really like the Lafeber products and order several of them. The problem I'm experiencing is identical. I also receive a good 1/2 bag of crumbs that cost $30.00. I send the pictures, get the letter and then; got a replacement and it was the same! This has happened more than once, more than twice... It's getting to the point where I'm feeling bad about complaining with every order I receive. It's a shame because I don't want to give up buying the food but I feel they are leaving me no alternative. I started buying the senior pellets in the small bags, which cost me more money, but at least what I receive is usable. Now I'm working with crumbled Macaw Nutriberries, sigh, I didn't want to complain again.
     
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  7. saroj12

    saroj12 Ripping up the road Celebirdy of the Month Mayor of the Avenue Avenue Spotlight Award Avenue Veteran

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    The 20lb boxes arrive intact!
     

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