CLAIMS
All orders are carefully packed. All orders are shipped from A&E's distribution site, and when a receipt for shipment of merchandise has been signed with the carrier, the merchandise becomes entrusted to, and the responsibility of the Buyer. The receiving party must clearly note all damage on the Bill of Lading and must notify A&E of any damage within 48 hours. Original boxes and packing material must be kept until the claim is fully resolved.
A&E reserves the right in its sole discretion not to accept for return any merchandise returned for reasons other than a failure to comply wth an A&E warranty. All return merchandise must be in its original packaging, in saleable condition and listed in A&E then current inventory. For non-warranty returns, a 15% re-stocking charge as well as any shipping charges to and from will be deducted from the net price of the return item.
WARRANTIES – ALL PRODUCTS
In addition to any warranties from a manufacturer of thie product, A&E warrants that all products it sells meet A&E's standard specifications for the product and shall be free from defects in material or workmanship. Seller makes no other warranties, express or implied, and the warranties of merchantability and fitness for a particular purpose are hereby excluded. Buyer must notify A&E within 30 days of discovery that a product fails to meet the standards and warranty provided herein and follow the procedures set forth below for merchandise returns in order to obtain repair, replacement, or refund of the purchase price.
Apparently, I am not drying the cage after cleaning enough.
They gave me a phone number. After cleaning, the cage is dry--because to leave it wet only invites dirt to stick right away again. My home is not humid, if anything, it is too dry. who keeps original packing? It was a pain to unpack, I don't think it is possible to keep original packing in good enough condition to send it back even if I had kept it. Structurally, the set up of the cage had virtually every thing on my list (postion of feeder doors, door size, shelf, not having to use the grate, size...). I will call again but for something of this size...I would have to prove that they did not use 304SS. Not sure how to do that. I just sent them pictures which I will post here in just a second. The other problem is that the small bars appear to have tarnish. It takes a lot of work to keep the cage safe, shiny, and clean.